Conditions of Business
YNV TIMELESS TRAVEL acts at all times as an agent, sub agent or broker for various principals and other 3rd party suppliers inter alia; tour operators, hotels and other providers of tours, transport land arrangements.. We act on behalf of these principles and 3rd party suppliers and are not responsible for acts of error or omission made by them or their agents.
Payment Requirements
All bookings are only confirmed once payment has been received or as per booking deposit clause on invoice.
Deposits
When you make a booking kindly note a 50% deposit is required to secure a booking.
Health and Other Hazards
You agree that it is your personal decision to travel, and you are doing so with the full knowledge of current travel recommendations and travel restrictions with regards to the risk associated with COVID-19. YNV TIMELESS TRAVEL assumes no responsibility in this regard and shall not be liable for any unsafe conditions or health hazards including pandemics or other illnesses in any manner whatsoever. You must review the latest health information provided by the World Health Organization before embarking on your journey to ensure that you have all the specific information relating to your specific trip.
Cancellations of a Service
YNV TIMELESS TRAVEL shall not be held liable for costs incurred, should that information require changes to your booking or results in the cancellation of your booking.
Refund Fees
YNV TIMELESS TRAVEL will assist you to the best of its ability with obtaining any refunds which may be due or rebooking trips using future credits where applicable, for which we will charge a service fee, however, YNV TIMELESS TRAVEL will have no control in respect of the outcome and will be governed by the original Terms and Conditions, including any penalties (changes or cancellation) imposed by the respective suppliers utilized in your booking.
Protection of Personal Information Act(‘POPI’)
Operator means an operator as defined in the Protection of Personal Information Act, 4 of 2013;
Personal Information means personal information as defined in the Protection of Personal Information Act, 4 of 2013;
Protection of Personal Information
- You hereby authorise YNV TIMELESS TRAVEL, to collect your Personal Information as it is relevant to this Agreement and/or service which we are providing for you or is deemed to be relevant for the provision of such service.
- YNV TIMELESS TRAVEL is committed to the adherence of national legislation and regulations pertaining to the safeguarding of data privacy.
- YNV TIMELESS TRAVEL shall use information previously provided by you to perform our services and to amongst other things, process invoices, credit notes, statements and any other document related to the services.
- You confirm that we may share your personal information with the following persons, who have an obligation to keep the personal information secure and confidential:
- Employees of YNV TIMELESS TRAVEL who are required to be informed of the personal information in order to attend to the services supplied and;
- All third parties who may assist us in supplying the services.
- We undertake not to disclose your personal information unless it is legally or contractually required to do so.
- We agree to use all reasonable efforts to ensure your personal information in our possession is kept confidential, stored in a secure manner and processed in terms of POPI.
- You hereby acknowledge and warrant that:
- YNV TIMELESS TRAVEL is entitled to process and store any such Personal Information in the manner set out in YNV TIMELESS TRAVEL Privacy Policy, available on the website.
- YNV TIMELESS TRAVEL is entitled and authorised by you to transfer any Personal Information to any of its Operators; and
- YNV TIMELESS TRAVEL is entitled to store and back-up your Personal Information on its servers.
- You confirm that you have read and agree to YNV TIMELESS TRAVEL Privacy Policy and hereby provide your consent to YNV TIMELESS TRAVEL to process your personal information and acknowledge that you understand the purpose for which it is required and for which it will be used.